You can contact Deramores in a number of ways:
- Via our Online Chat which is open 7:30am - 5:30pm Monday - Friday UK Time (This can be accessed by clicking on the Deramores Online Chat icon located at the bottom right hand corner of the screen).
- Via our UK Based Call Centre, where you can call us on +44 (0) 1733 777 345* (Lines open 7:30am - 5:30pm Monday - Friday UK Time).
- Via Email, by clicking on the Contact us via Email form, below or via firstname.lastname@example.org:
Commonly Asked Questions
Below is a self-help guide to answer some of our most common questions.
To easily track your order, click the "Where's My Order" button above. This will take you to your recent orders (you may need to log in) clearly displaying the tracking number. From there you can click the number and it will take you through to the courier's website.
If you are viewing on a mobile, follow the same instructions but click through to the specific order to collect your tracking number.
Please click the above button to for further information about submitting a return. This can be for either a damaged product, exchange, or a refund in line with our 30 day no quibble returns policy. Just follow the link for further information. Details are at the bottom of the screen.
To check your balance, or see ways of redeeming points, click the "What's my Derapoints Balance" button above. This will pop up your Derapoints balance (you may need to log in) enabling you to see the various ways to earn or redeem your Derapoints.
If you have questions on earning or redeeming Derapoints, or anything else related to Deramores Rewards, simply click on the button above to go to our information page.
To find out where we ship to and our delivery charges, click the "Delivery Charges" button above.
Click the button above and follow the instructions to reset your password.
If it has been some time since you have shopped with us (where have you been?!), your account can become dormant. However, Don't worry - Just input your details as if you are creating a new account with the same email address that you have used previously and the system will recognise you and include all your order history. Just click the "Activate my Account" button above.
* Call charges may apply.